Refund Policy

1. Who is eligible

Every Born Element Personal Report purchase is eligible for a full refund within fourteen (14) calendar days of the order date, for any reason. This window begins at the timestamp recorded when PayPal confirms the capture of your payment.

2. How to request a refund

Two options:

1. Visit bornelement.com/report/refund, enter your report token (a 32-character string that appears in the URL in your delivery email), and enter the email you used at purchase. The refund is processed immediately.
2. Reply to your delivery email or write to hello@bornelement.com from the email you used at purchase. We'll process the refund by hand, usually within one business day.

3. What happens after the refund

The refund is issued to your original PayPal account. PayPal typically settles the refund to your underlying funding source (card, bank, or PayPal balance) within five to ten business days, depending on your bank. Your access link to the Report is closed immediately when the refund is processed; the Report will no longer load after that point.

4. Outside the 14-day window

After the 14-day window closes, we do not offer routine refunds, consistent with industry practice for digital products. We may still consider requests tied to a legitimate issue (duplicate charges, fraud, technical failures that prevented delivery) — please write to us and describe what happened.

5. Chargebacks and disputes

We'd much rather issue a refund ourselves than see you file a chargeback. If anything about the purchase or the Report isn't right, please give us a chance to fix it first. Chargebacks can take weeks to resolve and may trigger account restrictions on PayPal's side that affect future purchases — a direct refund is faster for both of us.

6. Questions

Anything unclear? Write to hello@bornelement.com. If something didn't land for you in the Report, we genuinely want to hear it — every note shapes the next version.